Who’s Calling

We link together your existing CRM solution with our office phone system. The integration helps you to raise your level of service and simplifies your everyday work.
Collect everything in one place

Collect everything in one place

Simpler and more effective customer management does not just produce more completed tickets but also more satisfied customers and employees. All too often we make costly investments in new systems without utilizing their full potential. Soluno’s Who’s Calling guarantees that you can give your customers better service and avoid any duplication of work as you have everything collected in a single place.

Studio Soluno about Who's Calling
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Studio Soluno about Who's Calling

Do you want to know more about Who’s Calling. Click on the film to see Solunos CEO Mattias Ohde together with marketing director Christian Hed explain more about the service.

Immediate identification with Who's Calling

Immediate identification with Who's Calling

CRM-integration ensures that the customer card in your CRM-system is automatically displayed when a customer calls. This makes it simple to give customers a satisfactory reception and it is quick to make a start on dealing with the ticket. It is also possible to change the setting so that a customer card in the business system or case management system is displayed instead.

Integrated with several CRM systems

The Who’s Calling service is today integrated with a number of different CRM and business systems. Do you have another system that you would like to get integrated with the service? Feel free to contact us and our technicians can take a closer look if we can solve it for you.

Sorry, where did you say you were calling from?

With Who's Calling in place, you never have to think about who is calling, a customer card with information retrieved from your CRM system opens automatically when the customer calls.

More efficient working method

The integration simplifies your work thanks to rapid customer identification with the CRM pop up and because everything is collected in one place.

More satisfied customers

Personal reception, more effective customer management and shorter resolution time guarantees more satisfied customers.

Customised integration

Integrate with the most popular business systems. If a connection is required that is not already available, we assist you with it.

Simplify your work

Soluno BC currently works with companies in several different sectors that have realised the positive effect of integrating their support system with their telephony. The results include increased sales, better customer care and more satisfied employees. One example of successful integrations are those that have been implemented among brokers. With integrated brokering programs, the customers have achieved positive and measurable efficiencies.

Some  features of Who's Calling:

Some features of Who's Calling:

  • Notification during calls
  • Shared notes
  • Number lookup
  • Conversation history
  • Customer and paging

Install Who's Calling

Have you ordered the service and want to download it? Here you will find links to the installation files for different browsers.

Customise your solution

Customise your solution

We have created a service that can be tailored to your company. We can add to and update the standard version with the boxes and buttons you need to cover your specific needs. In addition, we can create new integrations with CRM systems, that are not in our portfolio today. As long as the system has available APIs, an integration can be created. If you want to produce the integration yourself, there are clear guides and documentation to support it. All so that Who’s Calling can become a service that covers your specific needs.

Frequently asked questions about Who's Calling

Which CRM systems are compatible with the service?

We have created infrastructure to be compatible with several CRM systems.

  •  Zendesk
  • Upsales
  • Lime
  • Hubspot
  • Freshdesk
  • Topdesk
  • Freshservice
  • ZoHo CRM
  • Microsoft Dynamics 365 Business Central
  • Vitec Brokerage System (SWE) (Beta)
  • Exact Online

Do you want other CRM systems that you want to integrate Who’s calling? Contact one of our advisors and they will check if that’s something we can solve for you.

What does CRM-pop up means?

CRM-pop up means that a box pops up on your screen. The CRM-pop up can be seen in your browser or in your CRM-system. With the service Who’s calling, you can choose either way. In the pop up square, you can see information about the person placing the incoming call. You can choose if you want to get a larger CRM-pop up with a lot of information, or a smaller pop up with only basic information about the customer.

Can I see who is calling even if the contact is not in our CRM?

We have built Who’s Calling so that it searches for the contact both in your CRM system and at hitta.se. This means that the service is able to find information about the person calling even if he or she is not in your existing CRM, provided that the information exists at hitta.se.

For who does this service fit?

Who’s Calling suits both small and large companies because there is always a great advantage of getting good information about the inbound customer. All companies that deal with inbound customers, both new and existing, have a lot to gain with this service.

What browsers support this service?

Who’s Calling supports two different browsers, Firefox and Chrome.

Latest update June 2021