Call recording

Simply record calls on both your fixed and mobile numbers. With flexible settings, the right calls are taped and subsequently stored in a searchable portal.
Flexible settings for recording calls

Flexible settings for recording calls

The service makes it simple for you to record both incoming and outgoing calls, on both fixed and mobile connections. You choose whether you want to record all calls or a smaller proportion, for example 30 per cent, of the incoming calls to the customer service in order to measure your customer satisfaction.

Follows the Financial Supervisory Authority’s requirements – now and in the future

Follows the Financial Supervisory Authority’s requirements – now and in the future

Our service meets all of the Financial Supervisory Authority’s requirements. We naturally also meet the Financial Supervisory Authority’s new requirements pertaining to recording mobile calls which enter into force in January 2017, in accordance with MiFID II.

Is it OK to record calls without providing notification?

The law says that as long as one person in the call is aware that the call is being recorded then it is OK, but our advice is to provide notification anyway.

Flexible settings

Smart storage

Simple search function

Smart storage of taped calls

We save all your recordings for 30 days and you can simply search for them online. You can subsequently have an automatic transfer to a storage location at your premises where the files can be stored for as long as you want.

Simple search function for all call recordings

It is simple to search among all recordings online. Search by time, date, who called or who answered. If you choose to store the files yourself, we ensure that you don’t miss out on the search function by sending out Excel files with the information.

Frequently asked questions about Call recording

Do you have support for MiFID II?

MiFID II is a rule for how investment firms and banks in Europe will work with placements and advice. This is to increase transparency in the financial market and to give investors more information than before. Our call recording service is of course supported by this EU law.

What does the law say about recording calls and wire-tapping?

To record a call is allowed as long as one of the parties involved in the conversation is aware of the recording, this according to Brottsbalken 4 kap. So if you record your own conversations, you are considered to be a participant, and it is therefore fully allowed. This legislation applies to all types of conversations, not just those that happen over the phone.

If none of the parties involved in the conversation are aware that it is recorded, it falls under wire-tapping, something that is not allowed. Our recommendation is to always be transparent to the counterparty and tell us that and why the conversation is recorded.

Is it possible to record calls from mobile phones?

The Call recording service works on both your fixed and mobile numbers, so you can easily record calls wherever you are. You choose if you want to record all calls or just a certain selection.

Where is the conversation stored?

The conversation is saved on the web for 30 days. There you can easily search for the conversation according to different parameters, such as the phone number or the date of the call. Do you want to save the conversation even longer? Then you can get an automatic transfer to a storage location where you save the files for as long as you wish.

Med vilken/vilka operatörer fungerar samtalsinspelning?

The service works with all operators. As an operator-independent provider of telephone solutions, it is important for us that our services work with all operators.

Let us contact you

Our competent advisors will gladly contact you and respond to your specific challenges.