Before vs with Soluno

The term “it was better before” is not true when it comes to business telephony. The switches were bulky, it took a long time to add or remove users and updates were expensive. Here you can read about how Soluno has simplified everyday life for many companies.

Functionality

Before

Fixed telephone exchanges had a lot of great features. On the other hand, they were stationary and the only mobile integration that existed was more or less a diversion to a standalone mobile, completely without switching functions. What was launched as a solution to this in the form of mobile switches, instead, lacked much functionality and demanded complex key codes that no one used.

With Soluno

With cloud-based exchanges, you get all the functionality that came with the fixed gear while retaining the mobility that the mobile switches contributed to. Simply put - the best of both worlds.

Scalability

Before

Companies had to dimension their exchange according to the need that could be identified from then and there. On the day of growing out of your switchboard, there was a need to replace some equipment or, at worst, replace the entire switch.

With Soluno

In the cloud you pay only for what you are using and your switchboard can be scalable between 1 to 10,000 if that would be your need.

Security and vulnerability

Before

In the past, companies had their own physical exchange in place in the premises and needed a separate firewall to maintain safety. A single exchange was quite vulnerable if something ever broke. You had to purchase service agreements as defined setup times and service levels. Service agreements were required to even be able to call the support and then you had to pay for the due time.

With Soluno

For a cloud service, security is one of the most highly prioritized issues because the entire customer base is down if a malfunction ever happens. So as a customer, you get a much more costly and safe solution than what you could afford to prioritize as an individual customer. Additionally, you can be sure to get maximum attention if an operating outage ever happens, as a malfunction affects an entire customer base, without having to purchase additional service agreements.

Operator selection

Before

There was only one choice, you had to choose one single operator for your exchange solution, you could not mix. If you had a mobile switch, you had to change the switch if you changed the operator.

With Soluno

Soluno is completely operator-independent. With us, you can change, retain and mix operator completely, all within one and the same exchange service.

Installation and relocation

Before

Previously, during installation or relocation, physical handling by a technician was required which often leading to major downtimes. The costs of technicians, access and night times were usually cloudy.

With Soluno

When you relocate today there is a seamless connection because everything is in the cloud. Installation and transfer happens in no time.

Mobile integration

Before

In the past, you had to pay expensive extra costs to integrate the mobiles in the switchboard, called MEX (mobile extension).

With Soluno

Today, the switchboard works just as well no matter which device you answer on, which number it called on or which operator you are using.

Upgrades

Before

Previously, one had to buy for the upgrades that were released, sometimes it was also required to buy hardware for the switch. Additionally, you had to take care of your own office update, which often required expert assistance from a technician on the premises.

With Soluno

Today you order a complete service and because it is in the cloud, you always have the latest update - completely free of extra charge.

Configuration

Before

When a change occurred, it needed to be encoded into the switch. For example, when hiring new personnel, you needed a technician to do this on location or solve it remotely. The new colleague would then be listed in a separate reference system. It was not uncommon for the whole process to take up to 3 weeks.

With Soluno

Today's solution is much easier. You simply set up a new colleague via an interface, and the change then goes through immediately.

Multiple devices

Before

Say you had more than one company or you had a private number and a job number. Then you needed more than one device, end of discussion.

With Soluno

You do not need more than one device today because you can easily connect more numbers to one and the same phone and extension in the switchboard.

Reports

Before

Getting a clear overall picture of the company's telephony was difficult before. It was also problematic to get total statistics about the use of the company's mobiles.

With Soluno

Now you can easily get total reports with just one click and you can also subscribe to your favorite reports to get them directly in the mail.