Without Vitual Phone Q, the customer has two options, either wait in the phone queue until you have any available agent or hang up and try to call back later. None of these options give your customers a particularly good service. In a business climate where competition is growing sharply within, in principle, all industries, it is important to stand out. It is therefore more common for companies to choose to invest more in their business telephony as a competitive advantage.
Virtual Phone Q is a virtual queue system where the customer’s queue is held by a bot. This leaves your customers free to do anything while waiting to get in touch with your company, which in the long run leads to satisfied customers.