Soluno Analytics
With Soluno Analytics you get three functions in one package
Wallboard
Wallboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.
Callboard
Follow your ongoing calls in real time and stimulate the agents’ commitment using leaderboards in true gamfication spirit.
Reports
With the system you can create reports that are adapted to your business, your wishes and needs.
With Soluno Analytics you get a complete view of how your customers contact your company, how your staff performs, what goes well and what you need to strengthen in terms of your telephony and company PBX.
Wallboard
Without really good information, it is difficult to verify that you have the right staffing in your customer service. Wallboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.
So how can Wallboard help your company? Watch the film where our CEO Mattias Ohde and our CMO Christian Hed tell more about Wallboard.
SLA alarm via SMS and e-mail
Get automatic alarms sent directly to you.
Real time
All numbers are displayed in real time.
Incoming calls
See statistics on incoming calls.
Callboard
Callboard is a service that shows the flow of all incoming and outgoing calls to ACD groups on a web page. The information is retrieved directly from the extension in the PBX. Follow your ongoing conversations in real time and stimulate the agents’ commitment using leaderboards in true gamification spirit. The service also has an understanding of complex call flows. For example, if an agent is busy and forwards an incoming call, similar services may display this call as rejected. Callboard knows what happened to the call and can thus give you the right information.
Examine, measure and follow up everything that has to do with your calls. In this film you can see when Soluno’s CEO and CMO talk about the Callboard service.
Leaderboards
Encourage your staff with leaderboards in true gamification spirit.
Call flows
Callboard knows what happened to the call and can thus give you the right information.
Even on outgoing calls
With the service, you see both incoming and outgoing calls in real time.
Reports
Reports makes it possible to analyze and follow up the company’s communication patterns via a simple and powerful interface. With the system you can create reports that are adapted to your business, your wishes and needs. Of course, you can search for statistics based on desired parameters with different time periods, groups and users. You can then choose to save your selected parameters and allow the report to be sent automatically at selected times to selected persons. The tool helps you to continuously track important statistics and key ratios.
In this film you will see Solunos CEO Mattias Ohde together with CMO Christian Hed tell us more about the service.
Automatic reports
Create your dream report, which is then automatically sent to you the recipients of your wish.
KPI’s
Follow important key performance indicators over time to make data-driven decisions.
Historics
Along with services showing real-time numbers, Reports complements with historic figures.
Soluno Analytics pricing
699kr/month
1-49 employees
999kr/month
50-99 employees
1 499kr/month
100+ employees
