We have always been pioneers and now it’s time to shape tomorrow’s communication solutions. Telephony is what we live for. Join us on the journey to the future of corporate telephony.
The future of business communication
Our goal is to drive the future of telephony for companies and this is something we live by every day. We are constantly working to develop the services we have, to make them better, safer and easier to use. In addition, we develop new features, both on our own and together with partners, to simplify the work day for our end users.
In order to drive development, we know that we need the best talents to help us. That is why we have had a strong focus on recruiting the sharpest brains on the market. Something we really think we have succeeded with.
Communication Platform as a Service
We operate as a CpaaS supplier and use open APIs to embed communication in daily applications to suit evolving customers and business needs. This allows us to implement communication into systems that aren’t made for the purpose and help businesses collect all necessities one interface. It allows businesses to excel in customer retention whereas they are able to meet customers where they are. This may entail adding a communication feature to a website that can also be connected directly to suited CRM-system. This serves as a complete foundation where companies can avoid spending time in building their own integrations as well as working in between several applications. And with our cloud-based model, you get a solution that is always up to date, and scalable with evolving needs. We continuously work to add new integrations to our repertoire and we also deliver customized integrations in order serve business with complete solution.
Become our next partner
Become a Reseller
We have two different partner concepts for resellers. An arrangement for you who want to focus on selling and letting Soluno do the surrounding work. The second arrangement is for those who want to take on greater commitment and take care of the delivery and support themselves.
Become a Wholesale partner
As a Wholesale partner, you will sell Soluno’s services and technology under your own brand. We will help you get started, shorten your startup time and are always there for you with help and support. You sell, start up, support and then bill your customers yourself.
Become an Integration partner
We at Soluno want to create such an as fully covering service as possible. Do you have a service that you think can complement our PBX services? We are more than happy to work with CRM systems and other services to provide our customers with the most complete solution possible.
1999 - 2004
The companies were born
Solus BC (QM Communications) Soluno was founded in 1999 by Martin Norling and Joachim Brandt. The company’s focus has always been to offer leeding edge technology services and to be an operator-independent actor in the Swedish market. Together with Mattias Ohde, who joined a year later as CEO and partner, the company has seen extremely good growth and profitability. Mattias, Joachim and Martin are all still part of Soluno BC as key people and co-owners.
Uno Telefoni (Teledesign) was founded in 2004 by Andreas Johnsson and Johan Wogel. Together with Christian Hed, who’s been a part of Uno Telefoni since day one, the company has operated successfully and merged with Solus BC and SEB 2017. Just like Solus’s founders, all three remain in the company today as key people and co-owners.
Cloud PBX was born
The enterprise is the first company in Sweden to set up infrastructure and sign an agreement with Telepo. It would take another 5 years before another major operator went down the same route and began delivering cloud-based switches. That almost all other operators then chose Telepo as their platform showed that this was a good choice of platform and brought Soluno a clear competitive advantage in terms of experience.
First customer installed
Lagercrantz Communications was the first customer to go live with a cloud-based switch in Sweden.
The idea of scalability was born as it was found that several customers could share equipment and costs. The same way a hotel could offer access to many comforts without the single customer having to buy and own a room themselves, Soluno could revolutionize a whole industry where it suddenly became possible for small and medium-sized companies to access advanced switch functionality at a reasonable cost. The quest to replace all fixed switchboards could begin in all earnest.
Tele2 was the first operator in Sweden to make a MEX connection to the switchboard-platform, which enabled mobile devices to integrate into the switchboard. This led to the birth of third generation telephony, the cloud based switches. The first generation consisted of fixed switchboard with good functionality but poor mobility. The second generation was made up of mobile switches with inferior functionality but good mobility. The third generation of cloud based switches with MEX functionality simply took the best of both worlds, and made it more user-friendly and cost-effective.
By becoming a fixed-line operator, it was possible to ensure that all fixed-line traffic went through the switch-board platform. In turn, this made it possible to use any mobile operator since you, via diverting, could transfer the call to anywhere. Thus, “operator-independent light” was born.
This turned out to be a very successful strategic move which boosted sales tremendously, since the operator no longer had to wait for subscription terms to expire before they could help the customers with the switch-board, instead, customers could retain the operator they already used.
Sweden’s best switch-board - Best in test
Telekom idag, the industry’s largest newspaper and forum in telecom, conducted an independent test to appoint Sweden’s best switch-board. The way in which the test was conducted was ambitious to say the least. They had themselves installed as a “real” customer and assessed everything from information, education, implementation to user-friendliness and functions.
After the testing they revealed that everything was “just a test” and that the “customer” could be deactivated again. You can probably imagine our surprise, not to mention our happiness once the results came and the award was a fact – it became a real game changer for us!
Own mobile operator
Through the acquisition of Streamtel, our own mobile operator was born, who at first used Telia’s network but later switched to Telenor’s network. The main reason for the initiative was that the major operators themselves made an entry with cloud-based switches, and in order to be competitive and able to offer customers an overall solution, this was a strategically important decision.
New country: Denmark
The company’s first foreign investment was in Denmark, together with Siminn DK initially, who were later acquired by Telia Danmark who today is one of Soluno’s largest and most important wholesale customers. Telia Danmark offers both its own Touchpoint service and our services under its own brand, which became possible when we opened up for white label partners or wholesale / license partner – which has grown to become one of Soluno’s most important segments with over 10 partners in Sweden, who convey the company’s services under their own brand.
Growth Record: Servage Communication
The growth rate doubled, partly due to the acquisition of Servage Communication, but mostly due to organic growth. Several humbling awards were received, such as the HIT company of the year, issued by Computer Sweden. We also received the triple A rating (AAA) for the fourth consecutive year from the Bisnode Solidarity Company.
Telia joined the platform as the final mobile operator which meant that a cloud-based switchboard became fully operator-independent in its market, which was a global first. After this day companies could exchange, retain or mix operators as they pleased, all in one and the same switch-board – with full functionality, primarily MEX (Mobile Extension).
The cloud-supplier of the year: Denmark
Mitel (who had acquired Telepo at that time) awarded a prize to the fastest growing partner in Denmark, and this was a receipt for a successful international investment and a very rewarding cooperation with Telia Denmark. At the same time, we have continued to receive Mitel’s awards in the Swedish market, which have varied between Partner of the Year and the Sales Accelerator (fastest growing) of the Year.
Soluno BC was founded in 2017 as a merger of Solus Business Communications AB and Uno Telefoni. With a new owner in the form of SEB Private Equity, the largest operator independent integrator was formed in the Swedish market with good conditions for continued expansion in the Nordic region and Europe.
The company now had more than 50 employees divided into two offices in Stockholm and Gothenburg, and a nationwide reseller network with more than 70 of the country’s leading resellers.
100 000 users!
It took about 10 years for both Solus and Uno to acquire 30,000 users, but as a joint company, it only took 10 months to get another 30,000 users. In December 2017, a historic milestone was achieved with over 100,000 active business users in the switchboard platform, an achievement only equalled by a few other operators in Europe.
This also resulted in Soluno BC expanding its market share in cloud based switches B2B in Sweden to approximately 11% of the market. The press release that emphasized the successful merger was called “One plus one has become three”.
Netherlands and 150 000 users
In 2018, efforts to consolidate Soluno’s market share continued both in Sweden and internationally. In October, Soluno joined Dutch CallHosted to strengthen its international wholesale concept. In November of the same year, Soluno reached another important milestone when reaching 150 000 users.
SolunoBC expands into the German UCaaS market
Soluno is taking another step in its European expansion and enters the German market together with HFO Telecom. The collaboration enables a complete service that is launched both to retailers and wholesale partners. The service combines Soluno’s UCaaS offering with HFO’s first-class operator and billing services.
Soluno is expanding to the UK UCaaS market
Soluno signs an agreement with the English supplier Trust Distribution. Through the agreement, Trust will offer partners and retailers a leading “mobile first” arrangement that is operated through Soluno’s platform and Wholesale concept.
Integration with MS Teams
In May, 2019, Soluno launched a full-scale integration between its cloud-based PBX service and Microsoft Teams. The company has previously offered solutions to both Lync and Skype for Business. Now with Microsoft’s technically simplified setup, work has progressed to broaden the solution offered to companies using Microsoft’s products.
Attract new stars
In order to offer the best solutions, you have to have the sharpest talents. Therefore, Soluno is preparing for the future and strengthening the company management with Jasinta Rajan as Chief Financial Officer, and Johan Dalström as Chief Product Officer.
Armor for continued expansion
Soluno wants to be at the forefront and continue to create the right conditions for new markets. On the technology side, a brand new server room with state-of-the-art technology was inaugurated which ensures a safe and secure operation for large volumes of customers for many years to come. Parallel to this, new features such as Call Recording and a brand new advanced telephony interface are launched.
MyAcademy - knowledge is strength
Through continuous training, we will ensure the continued development of the technical know-how of all parties involved.
MyAcademy is an internet-based tool that can be accessed by all stakeholders for the most effective dissemination of knowledge as possible.
The platform ensures that all our customers have access to a first-class service, regardless of whether they bought through us, our resellers or our Wholesale partners.
Sponsoring & CSR
Soluno is actively engaged in sponsoring, CSR and networks focused on sport and club activities.
The ambition is to participate where it is possible to contribute, strengthen and develop activities or functions which make a positive contribution to civic participation We want to try to primarily assist and support children and youth activities with a sporting focus. We sponsor associations with a focus on team sports, both activities for children and those with a broad basis, as well as elite sports.
It feels right for Soluno to provide support and contribute what it can as a company to different types of civic participation. Soluno can and will be visible and strengthen its brand in contexts associated with enterprise, drive and positivism. Participating in major contexts that involve a lot of people, including businessmen and women, is also a cost-effective way to expand our business network, develop the brand and find interesting collaborative partners and new customers.
Soluno.com - a climate-compensated website
At Soluno, we understand the importance of companies taking responsibility for the environment. We work actively to make smart environmental choices, everything from choosing eco-labeled paper to promoting distance meetings and therefore reduce traveling. But even websites have an impact on the environment, both through the servers that carry the website and the electricity used by the visitors via computers and screens.
As a step in our environmental work, we have chosen to climate-compensate our website via CO2-reducing projects. These projects are approved by the Gold Standard, started by the World Wildlife Fund, WWF. So you can peacefully go on surfing our webpage, knowing that this website is CO2 neutral.
We support based on an overall perspective
Soluno provides support based on an overall perspective, which means that we want to include everything from grass roots to elite, for children, youths, girls & boys, women and men in order to ensure good distribution of the inputs that are made. The inputs vary and can extend over different time intervals and periods.
We are currently sponsoring club activities throughout Sweden, including Frölunda Indians, IFK Göteborg, BK Häcken, Djurgårdens IF, Malmö Redhawks, BK Heid, Qviding FIF and Grunden Bois. Important social issues to which we contribute are the Swedish Childhood Cancer Foundation, Plan, UNHCR, Cykelgirot, Åttans spårvagn and Non-violence. The last-mentioned involves training programmes for children and young people provided by the Non-Violence foundation, and Frölunda HC’s non-violence training sessions in the youth section and the academy.