Soluno Invoice

Here you will find information about Soluno’s invoices. This information is continuously updated.

New Feature: Now, you as an administrator, can download your invoice specification as a PDF from MySoluno.

We at Soluno will, during the beginning of 2021, replace our billing system. We keep Svea as an invoice distributor, but our internal management will take place via our new billing system, MyBilling. On this page, we answer common questions regarding our new billing system and our invoicing.

Why we change billing system

Why we change billing system

We at Soluno want to be able to offer our customers and partners the best service and this of course applies at all levels. In order to be able to improve and further develop our billing service, at the pace we want, we have therefore chosen to develop our own billing system – MyBilling. By owning and managing our billing system ourselves, we hope to be able to create the conditions for you as a customer or partner to receive a first-class billing service.

Frequently asked questions about Soluno's Invoices

Do I need to change anything regarding the change of billing system?

Since we still have the same invoice distributor, Svea Ekonomi, most things will be the same. The big change is that we have removed the link to the invoice specification and replaced it with that you as a customer having the opportunity to choose a specified invoice. The default will be an unspecified invoice, but if you already know that you want a specified invoice, send an order to faktura@soluno.se and enter the customer number, organization number or previous invoice number

Where can I find my invoice specification?

You will find your invoice and invoice specification in MySoluno. If you do not have a login, contact your administrator. Ordering a specified invoice is sent to faktura@soluno.se, enter customer number, organization number or previous invoice number.

Payment information

We will keep the same payment information as before as we still have Svea Ekonomi as the invoice distributor.

Bankgiro: 393-7588
Plusgiro: 4168101-6
IBAN: SE10 9500 0099 6042 4168 1016
Swift / BIC: NDEASESS

How do I log in to MySoluno?

To be able to log in to MySoluno, you must be an administrator for your corporate exchange. If you do not have those rights, the person or persons who are already an administrator in your organization can make you an administrator, directly in MySoluno.

Your administrator can browse to MySoluno.se, select the Users tab, click on the edit user icon (right), then check the Administrator option. Then click Save.

View sample invoice

Here you can see examples of what our unspecified invoices and our specified invoices look like. If you want a specified invoice, you must order this to faktura@soluno.se. Of course, this does not costs anything extra.

 

How do I download my invoice specification as a PDF from MySoluno?

Now, you as the administrator of your exchange, can download the invoice specification as a PDF from our Self Service portal, MySoluno.

Click on the link to get a short guide to where to find the specification:

http://www.soluno.se/app/uploads/invoice_specifikation_mysoluno.pdf

 

Problems with delivery of E-invoices (Peppol)

Unfortunately, we have had problems delivering invoices via Peppol, therefore our invoice distributor Svea Ekonomi has sent these via regular mail instead. We hope that this is remedied before the next invoicing.

We apologize for this and for the extra work it may have resulted in for you as a customer.

Subtotals on the invoice

The development in our new billing system continues, all to be able to meet our customers’ needs. One of which is subtotals on the invoice.

The schedule has not been fully confirmed, but our hope is that we will be able to complete that function this year.

We would like to take this opportunity to thank you for your patience.

What does the invoice refer to?

Our invoices consist of fixed fees in advance, and traffic costs in arrears, in accordance with Soluno’s general terms and conditions.

You can see which period the invoice refers to in the upper part of the invoice and at the top of the invoice specification. If the amount deviates, this may be due to fees referring to a shorter or longer period than 1 month.

Check this on the invoice and/or the invoice specification.

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