ServeYou wants to offer the best telephony experience on the market!
ServeYou’s vision is to deliver the best telephony experience for their users/employees based on their customers’ unique needs.
ServeYou makes complex telephony solutions simple and creates added value for the customer. They provide support, consultation, decision-making, training and expertise in a way that is accessible, transparent and flexible.
ServeYou creates specially designed telephony solutions daily, that go hand in hand with the communicative reality of individual businesses – everything from help with processes around onboarding/offboarding, user support to operator services, PBX services and advanced contact center solutions. Solutions that adapt to the customer’s unique needs, not the other way around!
That is why ServeYou is very keen to only cooperate with quality suppliers, carriers and partners.
“To be satisfied with a semi-functional telephony experience can be a costly business and an unreliable solution gives dissatisfied customers and employees,” says Magnus Hedström Lang at ServeYou.
The collaboration between ServeYou and Soluno goes far back in time. It was in 2014 that the companies found each other has and since then had a long and successful partnership together.
Has done many important deals together with Soluno
ServeYou has a reputation for having a high level of trust with their customers, which is evident when ServeYou has won many types of customers in different sizes and industries, together with Soluno.
“Together with ServeYou, Soluno has had the pleasure of closing many exciting deals,” says Ludwig Rydin, partner manager at Soluno. “This has made ServeYou one of our most important partners.”
ServeYou has a set up together with Soluno where they take care of all first line support, to keep the closeness to the customer. They are a so-called Tech-ÅF and in this way they can participate in every step, for every customer.
“Of course, resellers can choose to have us at Soluno to take care of all support, but ServeYou has a large support department and possesses the technical knowledge required to do it themselves” says Ludwig.
ServeYou is working for the future
We asked Magnus at ServeYou what they think is important to stay relevant in an industry that is changing rapidly when it comes to new technology.
“In an industry that is constantly changing, it is important to always keep an ear on the rail and ensure that our employees always have the right education and expertise.”
The customer should see us as reliable and trustworthy. When the customer hire us, they get a pleasant, dedicated and knowledgeable response. We deliver good quality, at the right time at a relevant price. We do our utmost to listen to our customers and deliver a high perceived value according to the agreement. The customer should be impressed with our total delivery from the first contact.
Our employees should feel that this workplace is something really extraordinary. We take care of each other and together create a company culture out of the ordinary. Employees are given responsibility to develop in their own tasks and themselves as a person. The company must be regarded as a sustainable and good employer – challenging and professional with genuine values. Employees should be proud to work for ServeYou AB. ”