How portal power can educate your teams AND drive new business. Portals are where it’s at: and for reseller partners looking to onboard and service new customers quickly and easily, they are an increasingly important part of the wider pre-sales proposition. “Automated onboarding is efficient and scalable: two words which routinely sit at the very top of most of our partners’ wish lists,” says Christian Hed, Chief Marketing Officer at rapidly-expanding European UCaaS giant, Soluno.
In the news
Microsoft kickstarted February by reminding all of us that there are now 6 months remaining until Skype for Business is retired, releasing a blog on this issue on the very first day of the month. Skype was a pioneer in the video-based collaboration space (almost as synonymous with it as Google is with search engines). So, the retiring of Skype for Business definitely marks a milestone is the eventual evolution and obsolescence of the traditional approach to video calls.
The launch of MyAcademy forms an essential part of Soluno’s overall strategy. The UCaaS service provider is expanding in Europe with a wholesale-first concept and innovates heavily to stay ahead in a competitive market. MyAcademy makes it easier to work with Soluno, who also gets the possibility to offer faster distribution of new and relevant information into different channels. Soluno believes an open mind to training will increase all parties’ opportunities.
With all the trends Soluno has seen on the rise during the COVID-19 pandemic, Patrik Sorqvist, Group CEO, Soluno BC, said that contact center technology is on a path for perpetual growth. The trends he’s seen in collaboration, remote work, and workplace communication have been visible for a while. Sorqvist noted – they got kicked into overdrive by the pandemic. “COVID-19 caused organizations to revaluate the experiences they present to customers, end-users, everyone,” he said.