5 benefits of using a Softphone

You may have heard of Softphones before? Or maybe you use one in your computer right now?

For those of you who have not heard the term, a Softphone, simply put, is a software that allows your computer to be used as a phone. It is therefore a program, with an interface, that allows you to receive and make calls, directly from your computer.

Now you may be thinking “Okay, but why do I need a phone in my computer when I have a fully functioning desk phone, right next to it?”. Well, the benefits of working with a Softphone are many, especially for people who already work a lot by the computer. Here are the five biggest benefits of using a Softphone.

Softphone

Cloud based – call from wherever you want

A desk phone is exactly what it sounds like, a phone that is placed on a desk. If it is a traditional desk phone, with regular fixed landline telephony, it is a lot of work to move it to another address. In other words, it is very static. A Softphone is instead cloud-based, which means you can use it, anywhere, as long as you have access to the internet. Bring your computer to the coffee shop, to the country house or maybe when you go abroad.

No need switching between devices

For those of you who already work a lot at the computer, a Softphone is a perfect solution. Today we are used to user-friendly and fast solutions, and switching between devices is more time consuming than you might think. By gathering all the functions you need during the working day, right into the computer, you will be able to save some time but above all improve the user experience.

Simple user interface

A Softphone is extremely easy to use. With a search box, you can easily search by name, city, department and so on, to find the one you are looking for. You can of course also enter direct numbers in the box to call. Click on the green button to answer, the red button to hang up. Connect calls with a simple drag-and-drop function. As you see, it can not be that much easier than that.

In addition, you can quickly see which of your colleagues are available or busy. You can see if they have made a note and if they have scheduled their presence, you will also see what time they will be available again.

Easy to keep up to date

Most people choose to have automatic updates on their Softphone. A bit like you want your mobile phone to automatically update the apps at night. In this way, you always have the latest version of the software, without having to keep track of it yourself.

If you instead want to handle the update versions, for example via an IT department, you can of course choose that as well.

Add extra functionality

Last but not least, you can integrate cloud-based systems with other systems and services. When the different systems you use in your working day work together, you will get a better overview and a more holistic use of your services.

A common system to integrate your corporate telephony with is CRM systems. Through smart services, you can get valuable information about your customers, even before you have responded. Another common solution you often add to your cloud service is call recording. If you want to manually select which calls are to be recorded, it is easily handled at the touch of a button in the Softphone.

In addition, our cloud-based service is integrated with Teams. This way, you can get Softphone functionality directly into the popular collaboration tool.

That said, the benefits of using a Softphone are many, and the above are just a few of them.

If you want to read more about Solunos Softphone, you will find more information here:

 

By Elin Gunnarsson
Content Manager
In a time of "it must happen now" it is of the utmost importance to have the right communication solutions.

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