Phone systems for small businesses and enterprises

The need for a reliable phone system with call recording, that is compliant with GDPR, is great in the market today. Our Call recording service, that we provide together with our phone system, powered by Mitel, comes in two packages. We have Call recording Automatic, where all calls are recorded, both outgoing and incoming. The calls are stored in a portal for up to a year. This package is GDPR compliant.

With the Call Recording Pro package, you can choose if all calls should be recorded or if you only want to record on demand. In this package you can choose to store the calls for up to seven years. The Pro package is compatible with MiFID II, PCI DSS and GDPR.

Do you want to read more about our Call Recording service? Click here.

Call Centers can be the backbone in successful customer service. And a Call Center need a phone system that can handle large quantities of calls, both incoming and outgoing, in an effective way. We offer a stable telephony system, based on cloud PBX technology (powered by Mitel), that is cost-effective and easy to use. Using IP and VoIP technology we can provide telephony solutions for Call Centers of all sizes.

Do you want to read more about our phone system, based on cloud PBX technology? Click here.

So why is it better to have a virtual system rather than fixed PBX stationed in your office? Well, there are several reasons, actually. All though a fixed PBX phone system is usually reliable and has great functionality, that is the end of its true benefits. A fixed landline PBX is costly to purchase and costly to maintain.

Yes, it is a reliable but the day something breaks, you need a technician to come over, repairs could be expensive, and it can take a lot of time to get the system up and running. Virtual phone systems usually have an uptime of about 99% or more, so these systems are reliable as well. The benefit of a virtual phone system is that you can be completely certain that the supplier always has a technician ready if anything should go wrong, and of course this comes to no extra charge for you as a customer.

A fixed PBX is expensive to upgrade and maintain, upgrades needs to be done by a technician and parts are costly. With a virtual phone system, you always have the latest update through your supplier, and updates never cost you any extra.

When you buy a fixed PBX, you make room for a certain number of users. Say you are 45 employees when you install the system, but you make room for 60 users. Up to 60 users, it is fairly easy to install new users. But the day you need to install the 61^st user, you will need to order new hardware and, once again, a technician need to help you with the installation. With an IP-based phone system you can scale almost to infinity. Therefore, virtual phone systems are better for companies that want to grow.

Beyond this, virtual phone systems are really good when it comes to integrate with other systems, such as CRM-systems and add-ons. This opens up possibilities to take your telephony, and customer service, to a new level.

We, at Soluno, offers a hosted business phone system. This means that, you as a customer, get a phone system without needing to invest in any hardware to carry the telephony. We maintain and upgrade the system to make sure that your company always gets the best possible IP based phone system. With hosted business phone systems, you can get both VoIP (Voice over internet protocol) and traditional PBX, which let you enjoy the flexibility of letting your staff work with the type of phone system they need. A hosted phone system is flexible, scalable and cost effective.

First of all, what is a multi-line phone system? In standard telephone systems, the technology is built to carry audio data packets back and forth between two parties. With a multi-line phone system, such as 2-line phone systems and 4-line phone systems, there can be several people on the phone at the same time. These multi line phone systems can be both internal and external.

A PBX phone system is a multiline system that centralizes the telephony and enables many users to call and receive calls at the same time. Before, when only fixed PBX phone systems existed, it was costly to get your own company PBX. Back then, a multi-line phone system was a cost-effective solution for small businesses. Today, with the option to get a hosted virtual phone system, you can get an office phone system that is just as cost-effective for small businesses as enterprises. With a hosted solution you will not need to invest in expensive hardware, instead you get an IP based phone system that is hosted by your provider.